Return & Refund Policy

1. Return Policy Overview

At Curtec, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 7 days of delivery, subject to the conditions outlined below.

2. Eligibility for Returns

A product is eligible for return if:

The return request is initiated within 7 days of delivery
The product is unused, unwashed, and in its original condition with all tags intact
The product is in its original packaging
The product received is damaged, defective, or materially different from what was ordered

Products NOT eligible for return:

Products that have been used, washed, or altered
Products without original tags and packaging
Innerwear, lingerie, and personal hygiene products
Products returned after the 7-day return window

3. How to Request a Return

To initiate a return:

Email us at info@curtec.store with your order number, reason for return, and photos of the product
Or call us at 7032573206 during business hours
Our team will review your request and respond within 48 hours
If approved, we will provide return shipping instructions

4. Cancellation Policy

You may cancel an order under the following conditions:

Cancellation Timing	Eligibility
Before order is shipped	Full cancellation allowed. Full refund will be processed.
After order is shipped	Cancellation not possible. You may request a return after delivery.
After delivery	Subject to return policy (7-day window)

To cancel an order, contact us immediately at info@curtec.store with your order number.

5. Refund Policy

Refunds will be processed as follows:

Scenario	Refund Amount	Timeline
Order cancelled before shipping	100% of order amount	5-7 business days
Product returned (undamaged)	Product value (excluding shipping)	7-10 business days after receiving return
Defective/wrong product	100% including shipping charges	5-7 business days after verification
UPI payment failure	Auto-refund by payment gateway	3-5 business days

6. Refund Method

UPI Payments: Refund to the original UPI account
Cash on Delivery: Refund via bank transfer (NEFT/IMPS). You will be asked to provide bank details.

7. Exchange Policy

We currently do not offer direct exchanges. If you need a different size or variant, please return the product and place a new order.

8. Damaged or Defective Products

If you receive a damaged or defective product:

Report within 48 hours of delivery with photos/videos
We will arrange a pickup at no additional cost
Full refund including shipping charges will be processed within 5-7 business days

9. Grievance Redressal

If you are not satisfied with the resolution of your return/refund request, you may escalate to our Grievance Officer:

Name: Bandi Kiran Kumar
Email: grievance@curtec.store
Phone: 7032573206

10. Contact

For return/refund queries: info@curtec.store | 7032573206