Privacy Policy

1. Introduction

Curtec Technologies Pvt. Ltd. ("we", "us", "our") operates the website https://curtec.store ("Curtec"). We are committed to protecting your personal data and respecting your privacy in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name as provided during checkout
• Contact Data: Phone number, email address, delivery address
• Order Data: Products purchased, order value, payment method, delivery preferences
• Technical Data: IP address, browser type, device information, pages visited (collected via Google Analytics)

We do NOT collect or store any payment card numbers, UPI PINs, or banking credentials. All payment processing is handled by our authorized payment gateway partner.

3. How We Collect Data

• Directly from you: When you place an order, create an account, contact us, or subscribe to our newsletter
• Automatically: Through cookies and analytics tools when you browse our website

4. Purpose of Data Collection

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating order status, shipping updates, and delivery notifications
• Processing returns, refunds, and exchanges
• Responding to your queries and customer support requests
• Improving our website, products, and services
• Complying with legal obligations including GST and tax regulations
• Fraud prevention and security

5. Consent

By providing your personal data and using our website, you consent to the collection, use, and processing of your data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at grievance@curtec.store. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Data Storage & Security

Your personal data is stored on secure servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS/SSL), secure database access controls, and regular security reviews.

We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by law (including tax and accounting requirements).

7. Data Sharing

We may share your personal data with:

• Shipping partners: To deliver your orders (name, address, phone)
• Payment gateway: To process transactions (order amount, transaction ID)
• Analytics providers: Google Analytics (anonymized browsing data)
• Legal authorities: When required by law, court order, or regulatory request

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. These include essential cookies for website functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Your Rights (under DPDP Act, 2023)

As a data principal, you have the following rights:

• Right to Access: Request information about what personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Grievance Redressal: File a complaint with our Grievance Officer
• Right to Nominate: Nominate a person to exercise your rights in case of death or incapacity

To exercise any of these rights, contact our Grievance Officer at grievance@curtec.store.

10. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer:

Name: Bandi Kiran Kumar
Email: grievance@curtec.store
Phone: 7032573206
Address: 3rd Floor, 1-60/8/A & B, KNR Square, Kondapur, Opp The Platina, Gachibowli, Hyderabad, Rangareddy, Telangana – 500032

Grievances will be acknowledged within 48 hours and resolved within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact

For privacy-related queries, contact us at info@curtec.store or grievance@curtec.store.